Privacy Policy

Last Updated: 26 January 2025

Car Rental Shehu (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://shehurentalcars.al/) or use our services.

1. Scope

This Privacy Policy applies to all personal information collected through our website and in the context of our car rental services, including information collected offline (e.g., at the rental counter).

2. Personal Information We Collect

  1. Information You Provide
    • Contact Details: Name, address, email, phone number.
    • Identification Data: Passport/ID number, driver’s license information.
    • Payment Information: Credit/debit card details or PayPal account for deposit and rental payment.
    • Rental Details: Rental dates, vehicle preferences, additional driver info, incident reports.
  2. Information Collected Automatically
    • Usage Data: IP addresses, browser type, device information, pages visited, time spent on pages.
    • Cookies: We use cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content.

3. How We Use Your Information

We use the collected information for the following purposes:

  1. Service Delivery: To process and manage your reservations, rental agreements, payments, and customer support requests.
  2. Communication: To send confirmations, invoices, updates, and respond to inquiries.
  3. Legal Compliance: To comply with Albanian laws, including record-keeping and fraud prevention requirements.
  4. Marketing: To send you information about promotions, services, or special offers if you have opted in. You can unsubscribe at any time.
  5. Website Improvement: To understand how users interact with our website and to improve our site content and user experience.

4. Legal Basis for Processing

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and the context in which we collect it. Generally, we process data:

  • To fulfill a contract
  • With your consent
  • For legitimate business interests
  • To comply with legal obligations.

5. Sharing & Disclosure of Information

We do not sell or rent your personal information. We only share information with:

  1. Service Providers: Payment processors (e.g., PayPal), IT service providers, marketing agencies. They are bound by confidentiality obligations.
  2. Legal Compliance: Government or law enforcement agencies if required by law or court order.
  3. Business Transfers: In case of a merger, acquisition, or sale of assets, personal information may be transferred. We will notify you if this happens.

6. Cookies & Tracking Technologies

We use cookies and similar tools to store user preferences, analyze traffic, and enhance user experience. You can control cookie settings in your browser. However, disabling cookies may affect website functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement reasonable security measures (administrative, technical, and physical) to protect your personal information from unauthorized access, disclosure, or misuse. Despite our efforts, no security measures are completely secure.

9. Your Rights

Subject to local law, you may have the following data protection rights:

  1. Access: Request access to your personal information.
  2. Rectification: Correct any inaccuracies in your data.
  3. Erasure: Request deletion of your personal information.
  4. Restriction: Ask us to restrict processing of your data.
  5. Objection: Object to certain processing based on legitimate interests.
  6. Data Portability: Request a copy of your personal data in a structured, machine-readable format.
  7. Withdraw Consent: Where consent is the legal basis, you can withdraw it at any time.

To exercise these rights, please contact us at info@shehurentalcars.al. We may require verification of your identity before responding to your request.

10. Third-Party Websites

Our website may contain links to third-party websites or services (e.g., PayPal). We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

If we transfer your personal information outside the EEA or other regions, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we might have information about a child, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible. Continued use of our services after changes are posted constitutes your acceptance of the revised Policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

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